Customer Care

You can request a size exchange only once and only for the same product. You will need to ship back the item(s) within 14 days from when you entered the exchange request online following the exchange/return procedure.

You can return or exchange all our products for free by respecting the following conditions:

• request the return within 14 days of delivery of the order;
• make sure you deliver the items to be returned to the courier within 14 days of notification of the exchange request;
• make sure you send the return from the same country where the delivery took place;
• you can only return products purchased on hogan.com online. We cannot accept items purchased from boutiques. Any shipping costs will be refunded only if all purchased items are returned.
• Shop for your gifts with peace of mind: orders placed between now and December 21th may be returned or exchanged through January 9th, 2025.

On hogan.com, returns and exchanges are always free, within 14 days from receipt of your order.

You can return an item by taking it to your nearest boutique, or by shipping or delivering it to a UPS point using the prepaid label you are sent at the end of the return process.

You can return or exchange the purchased product within 14 days from the date of delivery. 

You can return an item purchased online to the boutique, but not exchange it. If you wish to change the size of a product, we invite you to follow the online procedure.

You can return a purchase made on hogan.com in one of our boutiques.

Our sales associates will start the procedure for you. You will receive the refund on the same payment method used for the purchase once we receive the package in the warehouse and have completed the mandatory quality checks.

We will issue the refund following the quality inspection of the returned items. This verification can take up to 3-4 business days. Once the return has been accepted, you will receive the refund via the same payment method used for the purchase and according to your bank's timing/timeframe.

It is not possible to return an in-store bought product online.

Contact the boutique where you made the purchase, the sales associates will be happy to further assist you and solve your problem.

If the received product is not up to standard, you can request a replacement only if the item is still available online. Otherwise, you can request a refund. Contact our Customer Service for further support.

One of our most important goals is to always guarantee the highest and best production quality, but unfortunately, in very rare cases, it is possible/it may occur/happen that some anomaly/fault might have been overlooked. If you have noticed a fault or an imperfection following the use of a product purchased on hogan.com, contact our Customer Service for further support.

You can choose a courier other than UPS for your return.

However, the shipping costs will be entirely your responsibility, as will the tracking of the shipment.

Furthermore, the package will not be covered by our insurance, nor will we be able to intervene, in case of theft or loss.