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Services for You


Our Customer Service is available from 9:00 a.m. to 6:00 p.m. EST, Monday to Friday (excluding holidays).


You can contact us by phone at our hotline. Our staff will be available to provide you with easy and personalised shopping assistance.
Call: 855 504 6426


For any enquiries just send an e-mail filling in the provided form. We will reply within 24 hours, from Monday to Friday.

Our services for your online shopping

Check out our delivery services on all online orders and if you wish to exchange or return a purchased item.

Order tracking

By entering your e-mail address and order number you can monitor the status of your shipment at any time.

Online Returns

If you wish to return a purchased item, go to the  Request a Return section; the procedure can also be activated from the Order Summary section into My Account.

We kindly remind you that you will need to provide the courier with a copy of the invoice received by e-mail, making sure to cancel the items you do not want to return.

Exclusive packaging and gift message

Exclusive packaging and gift message

Your order will always be delivered in elegant Hogan packaging to which you can add a personalised card if you choose the gift option at the time of purchase; prices will not be indicated.