Welcome to the Hogan Customer Service area. Find out more info about our services and answers to frequently asked questions. Our Customer Service team will be happy to provide you with any further information.
You can reach us at +39 02 89623352, Monday to Friday, 9am-6pm CET.
Alternatively, you can also send us an e-mail by filling in the form below. We'll reply within 24 hours, between Monday to Friday.
Due to the high volume of contacts that we are currently receiving, the response times of our Customer Service may be longer than usual.
We apologize for any inconvenience.
We offer two different delivery options:
- Standard Delivery - Delivery within 3-5 business days -COMPLIMENTARY (for orders on sale € 13,00)
- Express Delivery - Delivery within 1-3 business days - € 19,00
Further Details
Verify if an article is available at any of our Boutiques around the world and find your nearest Hogan store through the "Find in Boutique" function, specified in all the product pages on the Hogan.com website.
Exchanges or returns of items purchased on Hogan.com can be made free of charge within 14 days of the delivery date.
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Exchanges
If you wish to exchange your purchase for a different size and/or colour, fill in the Exchange Form attached to your order confirmation e-mail and send it to us together with the exchange item using the free returns label included with every delivery.
Once the return item has been received, we'll ship the newly requested item to your chosen delivery address.
We'll send you an e-mail to notify you when your new item has been shipped.
Online Returns
If you wish to return a purchased item, fill in the Returns Form attached to your order confirmation e-mail and send it to us together with the return item using the free returns label included with every delivery.
Once the return item has been received and checked, we'll refund the amount paid using the same payment method used when the order was placed and notify you by e-mail.
See the answers to some of the most frequently asked questions and consult our return and exchange policies.
Read The Faqs
