Return & Exchange
Shop for your gifts with peace of mind: orders placed within December 21st may be returned or exchanged through January 9th, 2024.
Our Customer Service is available from 9:00 a.m. to 6:00 p.m. CET, Monday to Friday (excluding holidays).
Discover our live chat service. You can chat with our Brand Specialists who will answer any doubts or requests.
You can contact us by phone at our hotline. Our staff will be available to provide you with easy and personalised shopping assistance.
For any enquiries just send an e-mail filling in the provided form. We will reply within 24 hours, from Monday to Friday.
You can chat via WhatsApp with our Brand Specialists to find the right product for you, receive style advice and simple, personalized purchasing assistance.
You can book an appointment at one of our boutiques for a personalized session to discover the Hogan collections and tailor-made shopping for you.
Check out our delivery services on all online orders and if you wish to exchange or return a purchased item, you can use our free exchange and return service within 14 days after delivery.
By entering your e-mail address and order number you can monitor the status of your shipment at any time.
Your order will always be delivered in elegant Hogan packaging to which you can add a personalised card if you choose the gift option at the time of purchase; prices will not be indicated.