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Services for You


Our Customer Service is available from 10am to 7pm, Monday to Friday (excluding holidays).


You can contact us by phone at the following number. Our staff will be available to provide you with easy and personalised shopping assistance.
Call: +852 28292730


For any enquiries just send an e-mail filling in the provided form. We will reply within 24 hours, from Monday to Friday.

Appointment in a boutique

You can arrange an appointment at one of our boutiques for a personalised session to discover the Hogan collections and a shopping session fitted out just for you.

Our services for your online shopping

By entering your e-mail address and order number you can monitor the status of your shipment at any time.

Availability in boutiques

You can see the stock availability of each item in our boutiques through the "Find in Boutique" function on all product sheets.

Home or boutique delivery

When making your purchase, you can choose whether to receive your order at home or to pick it up at one of the Hogan boutiques.

Order tracking

By entering your e-mail address and order number you can monitor the status of your shipment at any time.

Exclusive packaging and gift message

Exclusive packaging and gift message

Your order will always be delivered in elegant Hogan packaging to which you can add a personalised card if you choose the gift option at the time of purchase; prices will not be indicated.

Exchanges and returns

If you wish to exchange or return an item purchased online, you can use our free exchange and return service within 14 days from delivery.

Online Returns

If you wish to return a purchased item, go to the  Request a Return section; the procedure can also be activated from the Order Summary section into My Account.

We kindly remind you that you will need to provide the courier with a copy of the invoice received by e-mail, making sure to cancel the items you do not want to return.

Return in Boutique

At preference, online order returns can also be made by at one of our HOGAN Boutiques (selected stores only).