Welcome to the Hogan Customer Service area. Find out more info about our services and answers to frequently asked questions. Our Customer Service team will be happy to provide you with any further information.
You can reach us at our number +852 28292730, Monday to Friday, from 10am to 7pm.
Alternatively, you can also send us an e-mail by filling in the form below. We'll reply within 24 hours, between Monday to Friday.
Contact Us
Express Delivery within 5 business days - COMPLIMENTARY
When placing you order, you will be able to choose whether to receive it at home or to collect it at one of the authorized Hogan boutiques. In case of collection in boutique, shipping is always complimentary.
Further Details
Verify if an article is available at any of our Boutiques around the world and find your nearest Hogan store through the "Find in Boutique" function, specified in all the product pages on the Hogan.com website.
Exchanges or returns of items purchased on Hogan.com can be made free of charge within 14 days of the delivery date.
Alternatively, you can return your online purchases at one of the authorized Hogan Boutiques.
Find Out More CloseExchanges
If you wish to exchange your purchase for a different size, go to the Request an Exchange section; the procedure can also be activated from the Order Summary section into My Account.
We will send you by email a pre-paid return label to ship us back the items: print it and stick it on the package.
Contact UPS in order to schedule the collection of your package.
Once the quality of the returned item is verified, we will proceed with the shipment of the item in the selected size. We will send you a new confirmation email containing a link to track your order.
Further DetailsOnline Returns
If you wish to return a purchased item, go to the Request a Return section; the procedure can also be activated from the Order Summary section into My Account.
We will send you by email a pre-paid return label to ship us back the items: print it and stick it on the package.
Contact UPS in order to schedule the collection of your package.
A refund will be issued as soon as the item will be verified and accepted at our warehouse and it will be made via the original payment method used.
Further DetailsReturns At Boutiques
At preference, online order returns can also be made by at one of our HOGAN Boutiques (selected stores only).
Find Out Where
See the answers to some of the most frequently asked questions and consult our return and exchange policies.
Read The Faqs
