Exchanges, returns and refunds

• 1How many days do I have to return or exchange items?

  You may request a refund or an exchange within 14 days of the item(s) delivered.
   

• 2When will I be reimbursed for a return?

  Once we have received your returns, we will verify the condition and state of those item(s). This may take 3-4 working days.
  
  A refund will be made as soon as possible/when the item has been verified and accepted at our warehouse and it will be made via the original payment method used and for the original amount.

   This will be evident on your account within one week of our returns transaction being initiated and/or according to your banking institution policy.

• 3What conditions need to be fulfilled to return or exchange an item?

  Prior to returning an item(s), please make sure that the item(s) are in the following condition, with respect to the General Terms and Conditions of Sale:
  
  - Item(s) must be intact, with all tags and labels attached and with all relative accessories, including any special packaging. Incomplete, damaged or used items will not be accepted for returns;
  
  - Returns must be made within 14 days of the original order delivery date;
  
  - Any Item(s) to be returned/exchanged must be delivered to a courier within 14 days of contacting Customer Services;
  
  - Any returns must only be shipped to the country from which its shipping originated;
  
  - Item(s) must be purchased on HOGAN.COM and not in store or in any of our boutiques;
  
  - In the event that multiple items are to be returned, shipping fees for these items will not be reimbursed. Shipping fees may be reimbursed if the client wishes to return the entire order.
  
  Clients are kindly asked to ship items, without delay, and within 14 days of communicating their intentions to return item(s), using the procedure as described. Clients will be able to exercise this right if they have respected the 14 day returns/exchange period.
  
  The exchange is possible only for a different size.
  
  You may return a gift through the person who originally purchased the item(s) or by telephoning our Customer Service Team.

• 4How do I return an item?

  1.  To return an item go to the Request a Return section: enter the email address used to place the order and the order and the order number; the procedure can also be activated from the Order Summary section into My Account;
  
  2.  Each item must be returned in the same condition in which you received it, and placed in its original box or in a similar, suitable box;
  
  3.  After you have filled the return request on the website, you will receive an email with all the instructions to contact the courier and ship back the package to our warehouse. We kindly remind you that you will need to provide the courier with a copy of the invoice already received by e-mail, making sure to cancel the items you do not want to return;
  
  4.   In order to schedule the collection of your package by UPS, visit https://wwwapps.ups.com/pickup/schedule; or drop your package off at your nearest UPS Access Point.
  
  If you have chosen to make the return in one of our boutiques enabled for this service, take the package to the selected boutique. Please note that for the return made in the HOGAN boutiques, the refund cannot be paid on site but will take place through the same payment method used online, when your purchase is returned to our warehouses.

• 5How do I exchange an item?

  1.  To exchange an item go to the Request an Exchange section: enter the email address used to place the order and the order and the order number; the procedure can also be activated from the Order Summary section into My Account;
  
  2.  Each item must be returned in the same condition in which you received it, and placed in its original box or in a similar, suitable box;
  
  3.  After you have filled the exchange request on the website, you will receive an email with all the instructions to contact the courier and ship back the package to our warehouse. We kindly remind you that you will need to provide the courier with a copy of the invoice already received by e-mail, making sure to cancel the items you do not want to return;
  
  4.   In order to schedule the collection of your package by UPS, visit https://wwwapps.ups.com/pickup/schedule; or drop your package off at your nearest UPS Access Point.
  
   Once the quality of the returned item is verified, we will proceed with the shipment of the item in the selected size. We will send you a new confirmation email containing a link to track your order.

• 6Can I return or exchange a custom made product?

  We'd like to remind you that Custom Made products are excluded from the Right to Withdrawal or Right to Exchange contracts due to item(s) being specially created or tailored to fit individuals. In any case where a client has purchased a Custom Made Product then they will be unable to exercise their Right to Withdrawal/ Exchange in relation to this product(s).