Welcome to the Hogan Customer Service area. Find out more info about our services and answers to frequently asked questions. Our Customer Service team will be happy to provide you with any further information.
You can reach us at toll-free number 0800-3681792, Monday to Friday, 8am-5pm GMT.
Alternatively, you can also send us an e-mail by filling in the form below. We'll reply within 24 hours, between Monday to Friday.
We offer two different delivery options:
- Standard Delivery - Delivery within 3-5 business days - For orders over £300: COMPLIMENTARY - For orders under £300: £ 10,00
- Express Delivery - Delivery within 1-3 business days - £ 16,00
Please note that, due to the new Brexit custom regulations, order deliveries may take longer to arrive than the indicated timing.
If you wish to exchange your purchase for a different size and/or colour, fill in the Exchange Form attached to your order confirmation e-mail and send it to us together with the exchange item using the free returns label included with every delivery.
Once the return item has been received, we'll ship the newly requested item to your chosen delivery address.
We'll send you an e-mail to notify you when your new item has been shipped.
If you wish to return a purchased item, fill in the Returns Form attached to your order confirmation e-mail and send it to us together with the return item using the free returns label included with every delivery.
Once the return item has been received and checked, we'll refund the amount paid using the same payment method used when the order was placed and notify you by e-mail.
Returns At Boutiques
At preference, online order returns can also be made by at one of our HOGAN Boutiques (selected stores only).Find Out Where