Customer Care
Payment
- Which methods of payment do you accept?On hogan.com we accept all the most popular payment methods and guarantee total transaction security:
- Credit cards: Visa, MasterCard, American Express, JCB, Diners Card, Cart Bleue, Discover, Maestro and Visa Electron, rechargeable credit cards. The credit card payment amount is debited from your card at the time of shipment.
- PayPal and PayPal Express. The amount will be debited from your account at the time of shipment
- Sofort: to purchase via bank transfer. The account is debited upon completion of the order.
- Alipay and UnionPay. Your account will be debited upon completion of your order. We currently do not accept cash on delivery or payment in instalments.
- Klarna: payment method that allows you to divide the purchase amount into a maximum of three installments. Payment can be made via any credit card, through the Klarna app.
- Can I pay cash-on-delivery?
Cash on delivery is currently not possible.
- Can I pay in instalments?Payments in instalments are currently not possible.
- Can I request an invoice?
An invoice in the name of an individual person can be requested at checkout. It is not possible to request an invoice in the name of a company or VAT deductible for any order placed on our website.
- When will my order be charged?
The timing of the order charge depends on the payment method you choose:
- Credit Card: at the time of shipment
- Paypal/PayPal Express: at the time of shipment
- Ideal/Alypay/UnionPay: upon completion of the order, in accordance with the bank's timing
- Refund of expired credit card payments
If your credit card has expired but the account to which it is linked is still valid, the amount will be credited directly to your account.
Our Customer Service is however available to monitor the process and intervene if necessary.