Phone
You can contact us by phone at the following number. Our staff will be available to provide you with easy and personalised shopping assistance.
Call: +390734861429
Contacts
Our Customer Service is available from 9:00 a.m. to 6:00 p.m. CET, Monday to Friday (excluding holidays).
For any enquiries just send an e-mail filling in the provided form. We will reply within 24 hours, from Monday to Friday.
Appointment in a boutique
You can arrange an appointment at one of our boutiques for a personalised session to discover the Hogan collections and a shopping session fitted out just for you.
Our services for your online shopping
Check boutique availability of your favourite products or take advantage of our shipping services on all online and in-store orders.
Availability in boutiques
You can see the stock availability of each item in our boutiques through the "Find in Boutique" function on all product sheets.
Home or boutique delivery
When making your purchase, you can choose whether to receive your order at home or to pick it up at one of the Hogan boutiques.
Order tracking
By entering your e-mail address and order number you can monitor the status of your shipment at any time.
Exclusive packaging and gift message
Exclusive packaging and gift message
Your order will always be delivered in elegant Hogan packaging to which you can add a personalised card if you choose the gift option at the time of purchase; prices will not be indicated.
Exchanges and returns
If you wish to exchange or return an item purchased online, you can use our free exchange and return service within 14 days from delivery.
Online Exchanges
If you wish to exchange your purchase for a different size, go to the Request an Exchange section; the procedure can also be activated from the Order Summary section into My Account.
Online Returns
If you wish to return a purchased item, go to the Request a Return section; the procedure can also be activated from the Order Summary section into My Account.
We kindly remind you that you will need to provide the courier with a copy of the invoice received by e-mail, making sure to cancel the items you do not want to return.
We kindly remind you that you will need to provide the courier with a copy of the invoice received by e-mail, making sure to cancel the items you do not want to return.
Return in Boutique
At preference, online order returns can also be made by at one of our HOGAN Boutiques (selected stores only).